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by Yeyoun
Last updated 6 years ago

Social Studies
World Culture

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Professional etiquette

Importance of business etiquette

Good business etiquette means that you act professionally and exercise proper manners when engaging with others in your profession. Good business etiquette is a valuable skill-set that will make you stand out from others, enhance your chances at success and help you land that dream job.

1. Include a clear, direct subject line.2. Use a professional email address.3. Think twice before hitting "reply all."4. Use professional salutations.5. Use exclamation points sparingly.6. Be cautious with humor.7. Know that people from different cultures speak and write differently.8. Reply to your emails — even if the email wasn't intended for you.9. Proofread every message.10. Add the email address last.11. Double-check that you’ve selected the correct recipient.

Allows others to see that you are a polite, civilized cowoker who knows how to be nice and can represent the company in a positive way.

E-mail etiquette rules for effective e-mail replies

1. Speak clearly.2. Use your normal tone of voice when answering a call.3. Do not eat or drink while you are on telephone duty.4. Do not use slang words or Poor Language.5. Address the Caller Properly by his or her title.6. Listen to the Caller and what they have to say.7. Be patient and helpful. 8. Always ask if you can put the caller on hold.9. Always focus on the call.

Helpful telephone etiquette tips


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