Consumer's right

Your Rights

State (NSW)

Federal (Cwlth)

Know your Consumer Rights!

As a consumer

Guarantees of Products:Products must be at acceptable quality:

Making a Consumer Complaint:There are three steps to making a consumer complaint

Looks acceptable

The ACCC and how it can help you:The ACCC is an independent statutory authority whose role is to enforce a range of legestrations and to promote competition and fair trading.

It is important to understand your consumer rights when buying goods to avoid costly mistakes.

It is illegal for retailers to mislead you

When an item is marked with two prices, it is illegal for the retailer to sell it at the higher price

It is illegal for a retailer to put up a no refund sign.

Step 1:Contact the seller or service providerStep 2:Contact the ACCC or other third partyStep 3:Take legal Action

Products should (under Commonwealth Law)Match the description madeCome with full title and ownershipHave spare parts and repair facilities available

ACCC Website

Your text here

Businesses must provide these automatic guarantees

Scams target people from all backgrounds, ages and income levels.The ACCC will help protect you from scams by increasing your awareness

Safe, lasting and with no faults

Does all the things someone would expect it to do

Under the Australian Consumer Law, when you buy products and services they come with automatic guarantees that they will work and do what you asked for. If you buy something that isn't right, you have consumer rights.