Next-Gen

Pathways to Conflict Resolution for Nurses in the Workplace

by nleibold
Last updated 3 years ago

Discipline:
Science
Subject:
Health & Medicine

Test Glog

Pathways to Conflict Resolution for Nurses in the Workplace

The third step of conflict resolution is the use of diagnostic questions. Diagnostic questions use an open ended format such as "Say some more about that" or "Who has an interest in this? (Gates, 2012).

In the fifth step of conflict resolution, brainstorm ideas that are possible solutions (Gates, 2012).

Building Trust

Brainstorming

The information in this poster is summarized from the Resolution Roadmap Video by Lisa Gates (2012) found at Lynda.comPhotos 1, 2 and 5 from stockvault.comPhotos 3, 4, 6 & 7 from NancyruthThe photos are pathways or scenes on a path. What path are you on?By Dr. Nancyruth Leibold, RN

Getting To AgreementGetting to agreement is the final step or step 6 of conflict resolution. This is when the parties reach consensus about a solution (Gates, 2012).

The first step of conflict resolution is to identify the issues. Sometimes humans are so caught up in the emotions that the issues are not clear (Gates, 2012).

Identify the Issues

The second step of conflict resolution is building trust. Being calm and checking one's emotions is critical in this step. Use "I" statements (Gates, 2012).

Reframing Strategies

Asking Diagnostic Questions

The fourth step of conflict resolution is to reframe the strategy. In this step, move the discussion toward a problem solving state; from being right to being happy and seeing the bigger picture. Reframe the situation, so you can move toward brainstorming solutions (Gates, 2012).


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